Harford Mutual Insurance Group Claims Administration Transformation

This case study documents the digital transformation of Harford Mutual Insurance Group's claims administration system, which was initiated in May 2022 and went live in July 2023. The project aimed to replace the existing claims administration system with a more modern solution to support the company's strategic growth plans. Harford Mutual sought a platform that would integrate seamlessly with their current policy administration system while enhancing the overall claims experience. The initiative involved collaboration with Origami Risk, which provided a multi-tenant claims solution. The leadership team focused on building internal consensus and ensuring a clear path to the desired outcome while engaging various stakeholders throughout the project. They communicated project progress through periodic video updates to maintain engagement and facilitate change management. Ernst & Young was involved as a systems integrator, ensuring alignment and consistency during the implementation process. The project was noted for its ambitious timeline and successful execution, delivering value as HMIG prepares for future growth.