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Outsource Consultants
Overview
Outsource Consultants is a business services firm based in the United States, specializing in HR and staffing solutions. Founded in 2013, the company employs between 11 and 50 individuals and has reported revenue of approximately $3.2 million. The firm's expertise is reflected in its published document, "202 BPO Market Trends & Pricing," which provides an analytical overview of the global contact center outsourcing industry. This report discusses the significant impact of the COVID-19 pandemic on the outsourcing sector, highlighting how initial disruptions led to a stabilization of operations. It notes that many business process outsourcing (BPO) providers successfully transitioned to remote work models, leveraging cloud technology and improved residential internet access. The document also emphasizes the growing acceptance of remote work among BPOs, which has resulted in enhanced productivity and employee satisfaction. Additionally, it addresses language proficiency in the Nearshore region, where English is widely spoken, and mentions the ongoing training efforts to improve skills among call center agents.