Piedmont Healthcare Transition to PaceMateLIVE Case Study

This case study details the transition of Piedmont Healthcare in Atlanta, Georgia, from Paceart to PaceMateLIVE, addressing significant challenges such as data overload and incomplete billing. The objective was to adopt a modern cloud-based solution to enhance workflow efficiency. The case study outlines how the implementation of PaceMateLIVE streamlined operations, reduced manual tasks, and improved staff satisfaction and productivity. It highlights the onboarding process, which was simplified from a week of training to just two days, facilitating a smooth transition for staff. The new system enabled real-time access to patient data, eliminated manual data entry, and integrated seamlessly with the existing EHR system, Epic. The results included a significant reduction in administrative burdens, improved patient outcomes, and a total of 2,100 work hours saved in one year. The case study emphasizes the effectiveness of the new platform in enhancing operational efficiency and patient care.