Global IT Outages Survey Findings and Implications

This report presents findings from a global survey conducted by Wakefield Research for PagerDuty, involving 1,000 IT and business executives with a minimum seniority of director. The survey reveals that a significant majority of executives, 88%, anticipate another major IT incident similar to the July global outage within the next year. The report outlines the consequences of such outages, including lost revenue for 37% of respondents and delayed response times for 39%. It highlights a shift in executive mindset, with 86% acknowledging that security has been prioritized over readiness for service disruptions. The report details the challenges faced during outages, including reliance on manual processes and communication breakdowns. It also discusses varying strategies among executives for preventing future incidents, with a notable preference for AI tools in some regions. The findings underscore the critical need for improved preparedness and incident management planning across organizations globally.