Opsgenie to PagerDuty Migration Checklist

This guide outlines the migration process from Opsgenie to PagerDuty, detailing the necessary steps for a successful transition. It begins with an analysis and migration design phase, where current Opsgenie configurations, user accounts, teams, schedules, and workflows are documented. The checklist emphasizes the importance of careful planning and preparation to ensure a smooth migration. Subsequent phases include setting up PagerDuty, integrating security measures, and establishing observability and chat tool integrations. The guide also covers incident management enhancements, testing, and validation processes, as well as user onboarding and training. Each phase is designed to refine schedules and escalation policies, ensuring teams are production-ready. Additionally, the guide includes success measurement metrics to evaluate the effectiveness of the migration, such as Mean Time to Acknowledgment (MTTA) and Mean Time to Resolution (MTTR) before and after implementation. Professional services are available for support throughout the migration process.