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parcelLab
Overview
parcelLab is a software company based in the United States, founded in 2015, that specializes in business intelligence solutions within the software and technology sectors. The company employs between 51 and 200 individuals and has reported revenue of approximately $21 million. parcelLab focuses on enhancing the post-purchase experience for online retailers, as evidenced by their publication, the "eCommerce Shipping Experience Study 2025." This report, produced in collaboration with ShipStation, analyzes how major U.S. retailers manage the customer experience during the checkout and delivery processes. Key themes explored in the study include shipping costs, sustainability in packaging, and the effectiveness of communication regarding shipping and returns. The report highlights trends such as the prevalence of limited free shipping options and the growing importance of sustainable practices in packaging. Through its research and insights, parcelLab aims to provide valuable data that can help retailers improve their operational efficiencies and customer satisfaction in the eCommerce landscape.