Current Account Switch Service Q3 2024 Dashboard

This report provides an overview of the Current Account Switch Service's performance for the third quarter of 2024, covering the period from July 1 to September 30, 2024. It details key metrics such as the total number of switches, which reached 11.1 million since the service's launch in 2013, with 247,729 switches occurring in Q3 2024 alone. The report highlights that 99.8% of switches were completed within the seven working day timeframe. Consumer awareness of the service stood at 77%, while customer satisfaction was reported at 92%. The document also outlines the results of an advertising campaign aimed at increasing awareness, which targeted 90% of the population. Additionally, it discusses the net switching gains for various banks, with Santander leading in customer acquisition. The report concludes with insights into consumer preferences regarding their new accounts, emphasizing the importance of online banking and customer service.