Reimbursement Claims Management System User Guide

This document is a guide for Payment Service Providers (PSPs) who wish to utilize the Reimbursement Claims Management System (RCMS). It outlines the onboarding process, which is expected to take between seven and ten days for web users, and provides details on connecting via an application programming interface (API). The RCMS is designed to support the Authorised Push Payment (APP) reimbursement policy mandated by the Payment Systems Regulator (PSR), requiring PSPs to reimburse eligible victims within five working days. The guide describes the RCMS platform's functionalities, including directory searches, claims management, and reporting obligations. It also details the registration process, which includes identity verification checks for PSPs, and the contracting process necessary for accessing the RCMS. The document emphasizes the importance of compliance with regulatory requirements and outlines the necessary steps for successful onboarding and usage of the RCMS.