Case Study on BISM's Payment Processing Automation

This case study details the implementation of Trace AR for Business Central by Blind Industries & Services of Maryland (BISM) to automate credit card processing and enhance operational efficiency. BISM, a non-profit organization serving blind and visually impaired individuals, faced challenges with outdated systems and manual payment processes, which led to inefficiencies and customer service issues. By consolidating multiple systems into Microsoft Dynamics 365 Business Central and integrating PayTrace's payment solution, BISM reduced manual effort by 60% and improved the customer experience. The integration allowed for seamless payment processing, enabling secure storage of credit card information and automated invoicing. Additionally, the case study outlines how the new system addressed specific challenges, such as the integration of their e-commerce platform, resulting in a unified data source and improved financial operations. Overall, the transition has allowed BISM to focus more on its mission while enhancing its service delivery.