PDI Managed Detection and Response Services

This document is a guide detailing the managed detection and response (MDR) services offered by PDI Security and Network Solutions. It outlines the capabilities of PDI's cybersecurity operations, including real-time threat detection and continuous monitoring by expert analysts. The guide explains how PDI differentiates real threats from false positives by correlating security events with proprietary threat intelligence, thereby reducing alert fatigue for clients. It describes the service components, such as custom client onboarding, log retention for 400 days, ongoing tuning of security rules, and active remediation for detected threats. The document also includes specific use cases for ransomware and phishing attacks, illustrating the processes followed by SOC analysts to detect, validate, and respond to security incidents. Additionally, it emphasizes the benefits of leveraging PDI's expertise to enhance security posture and minimize risks associated with cyber threats.