Low-Code Development in Fusion Teams Best Practices

This whitepaper outlines best practices for low-code development within fusion teams, emphasizing the importance of a structured approach to application development. It describes the low-code development continuum, detailing how both citizen developers and professional developers can leverage low-code tools to create applications that vary in complexity and risk. The document highlights the fusion team model, which combines business and technology expertise to enhance project outcomes while reducing the burden on IT. Key roles within fusion teams are defined, including program managers, project managers, business technologists, and subject matter experts, each contributing to the successful delivery of applications. The whitepaper also discusses the significance of establishing a Center of Excellence (COE) to support ongoing development and governance, ensuring that applications meet organizational standards. Additionally, it presents a case study of a U.S.-based credit union that implemented a citizen development program to mitigate risks associated with shadow IT, showcasing the effectiveness of the Pega platform in achieving these goals.