Pega Smart Dispute for Issuers Overview

This document is a capabilities sheet detailing Pega Smart Dispute for Issuers, an enterprise solution designed to manage payment disputes effectively. It outlines the challenges faced by financial institutions in handling emerging payment methods and the operational difficulties posed by compliance scrutiny and high dispute levels. The solution leverages AI-powered decisioning and workflow automation to streamline dispute operations across various payment types, including credit cards and P2P transactions. Key features include unified dispute processing, increased straight-through processing, and enhanced customer engagement through omni-channel support. The document also emphasizes the importance of compliance with network dispute rules and government regulations, ensuring that financial institutions can meet mandated timelines and maintain customer satisfaction. Additionally, it highlights the benefits of automation in improving resolution speed and reducing processing times, ultimately fostering customer trust and loyalty.