Summary
This document is a service description for the Driving Feature Adoption service offered by Pendo. The service consists of a five-session series aimed at improving feature adoption for customer products. The sessions include discovery to identify key features for prioritization, recommendations for analyzing feature adoption, and working sessions to analyze Pendo data. The document outlines the implementation activities across five sessions: Discovery, Dig Into the Data, Ideation & Planning, Implementation, and Project Recap & Close. Each session has specific objectives, such as identifying user segments, setting up reports, brainstorming ideas for guides, and reviewing key findings. Additionally, it details the roles and responsibilities of customer participants and Pendo team members, emphasizing the collaborative nature of the engagement. Assumptions and dependencies related to the service delivery are also included, ensuring clarity on customer responsibilities and the scope of the Professional Services provided.
