Encova Insurance Employee Engagement Strategy

This document is a case study detailing how Encova Insurance utilizes the People Insights Platform to enhance employee engagement and foster a culture of continuous improvement. Encova Insurance, formed through the merger of Motorists Insurance Group and BrickStreet Mutual Insurance Co., emphasizes the importance of listening to associates and creating a collaborative work environment. The company has implemented an associates listening program to gather feedback and develop action plans aimed at improving employee morale and engagement. Since the initiation of company-wide surveys in 2018, employee engagement has risen significantly, from 75.9% to 88% in 2023. The case study outlines the positive correlation between employee engagement and business outcomes, including increased profitability and reduced turnover. Encova's commitment to listening to its associates is reflected in the improved optimism about the company's future, as indicated by survey results. The document highlights the effectiveness of the Perceptyx 1-2-3 action-planning methodology in achieving these results.