Real-Time Threat Assessment for Workplace Violence

This case study outlines the initiative at Sturdy Memorial Hospital aimed at addressing workplace violence in healthcare settings. The hospital has implemented a Threat Assessment Team that identifies patients at risk of violence, particularly in high-risk areas such as the emergency department and ICU. The team utilizes a real-time notification system integrated with the PointClickCare platform, which alerts healthcare providers when a patient presents a threat risk. This proactive approach includes a review of cases by the team to assess the potential for violence and to provide guidelines for staff interactions. Early results indicate a reduction in recurrent episodes of violence, mirroring similar successes in other hospitals. The initiative not only aims to enhance the safety of healthcare professionals but also to mitigate burnout by reducing anxiety associated with high-stress patient interactions. This comprehensive approach to patient safety is crucial for retaining healthcare staff and ensuring a secure environment for both patients and providers.