Transforming Contract Management with AI at Symplr

This case study details how symplr, a healthcare technology company, addressed significant inefficiencies in its contract management processes through the implementation of AI solutions. The document outlines the challenges faced by the legal operations team prior to the changes, including manual processes, lack of automation, and constant escalations that hindered productivity. Foster Sayers, the Vice President of Legal Operations, recognized the need for improvement and initiated the use of Pramata’s contract request workflow. This new system automated the intake process, allowing for immediate assignment of requests and self-service capabilities for contract creation. The introduction of generative AI agents further enhanced efficiency by enabling employees to quickly access contract-related information without needing to consult the legal team. As a result, the time required for contract requests was significantly reduced, and user engagement with the AI tools increased dramatically. The case study illustrates the transformative impact of technology on operational workflows within symplr.