2023 Press Ganey Awards Criteria Overview

This document is a guide detailing the criteria for the 2023 Press Ganey Awards. It outlines the various awards, including the Guardian of Excellence Award, Pinnacle of Excellence Award, and the NDNQI Award for Outstanding Nursing Quality. The guide specifies the eligibility requirements for organizations seeking these awards, which include achieving certain percentiles in patient experience, workforce engagement, and clinical quality measures. The document provides a breakdown of the award measures, lookback periods, and peer group comparisons necessary for evaluation. For instance, organizations must achieve the 95th percentile or higher in designated survey measures to qualify for the Guardian of Excellence Award. Additionally, it explains the scoring models used for assessing consumer experience and the criteria for identifying top performers over a three-year period. The guide serves as a comprehensive resource for understanding the evaluation process and requirements for the awards.