2024 Press Ganey Awards Criteria Overview

This document outlines the criteria for the 2024 Press Ganey Awards, which recognize healthcare organizations for excellence in various categories, including patient experience, workforce engagement, clinical quality, and consumer experience. The awards are divided into several categories, such as the Guardian of Excellence Award, Pinnacle of Excellence Award, and the NDNQI Award for Outstanding Nursing Quality. Each award has specific eligibility requirements and performance benchmarks that organizations must meet to qualify. For instance, the Guardian of Excellence Award is given to organizations achieving the 95th percentile or higher in designated survey measures. The document details the lookback periods for performance evaluation, the peer groups used for comparison, and the specific award measures considered. Additionally, it describes the assessment criteria for workforce engagement, including employee and physician experience, and outlines the clinical measures used to determine clinical quality awards.