Insights from Customer Experience Live Show UK 2023

This report details key insights from the Customer Experience Live Show UK 2023, held on September 26-27, 2023, in London. The event aimed to equip organizations with digital customer experience (CX) strategies to enhance their market leadership. A significant trend identified is the increasing investment in customer journey mapping, with 68% of companies planning to enhance their efforts in this area. The report also highlights that 62% of companies are reassessing their Voice of Customer strategies, 53% are revisiting their AI strategies, and 40% are improving their CRM systems. Furthermore, it notes that 60% of companies intend to invest in CX solutions within the next year, with a similar percentage expecting to increase their investment in digital experience technology. The event gathered industry experts and decision-makers to discuss the latest trends and strategies in customer experience, emphasizing the importance of intelligent analytics in driving customer satisfaction. The Customer Experience Live Global Awards 2023 recognized organizations excelling in this field.