Enterprise Print Management Case Study for Bradley Arant Boult Cummings

This case study details the implementation of PrinterLogic at Bradley Arant Boult Cummings, a prominent law firm. The firm faced significant challenges with its existing print server infrastructure, which was complex and required extensive oversight. Ellen Kirby, the Manager of Technical Operations, sought a more efficient solution that would empower end-users to manage their own printing needs. The introduction of PrinterLogic's interactive floorplan maps and self-service portal allowed users to easily locate and install printers without needing to contact the helpdesk. This transition eliminated the need for multiple print servers, reducing operational costs and simplifying management. The case study outlines the challenges faced, including the complexity of printer installations and the time consumed by technical support. It also highlights the positive outcomes achieved, such as a significant reduction in support tickets and improved user satisfaction. Overall, the implementation of PrinterLogic has streamlined the printing process and enhanced productivity within the firm.