Guaranty Trust Bank ProcessMaker Case Study

This case study details the implementation of the ProcessMaker workflow platform at Guaranty Trust Bank (GTBank), Nigeria's largest publicly traded bank. The bank adopted ProcessMaker to enhance its internal business processes, which were previously hindered by an outdated management suite. The need for improved customization and scalability led to the selection of ProcessMaker as a business process management (BPM) solution. The case study outlines the specific challenges GTBank faced, including the necessity for a central processing department and integration with the Swift Financial Messaging Service for foreign exchange transactions. Following the implementation, GTBank experienced a nearly 30% increase in process efficiency, with the platform becoming the most widely used application within the bank. The case study also highlights the automation of critical processes, such as Term Loan and Term Deposit Booking, which now integrates seamlessly with the bank's digital channels, allowing for greater operational efficiency and customer satisfaction.