Implementation of Remote Assessments for Certification

This guide details the implementation of a remote assessment solution for the Society for Human Resource Management (SHRM) certification program during the COVID-19 pandemic. The transition aimed to provide candidates with a secure and comparable testing experience to in-center assessments while addressing the challenges posed by the pandemic. The partnership between SHRM and Prometric, established in 2009, focused on leveraging Prometric's ProProctor platform to facilitate remote testing. The guide outlines the challenges faced, including the need for enhanced security measures and candidate support features. Key strategies included regular meetings to address implementation issues, the introduction of a chat feature for candidate assistance, and the development of a digital scratchpad for note-taking. The communication strategy ensured candidates were well-prepared for remote testing. The successful implementation led to a significant increase in candidate satisfaction and allowed SHRM to grow its business despite the pandemic's challenges.