Property Maintenance Operations Benchmarking Report July 2025

This document is a benchmarking report focused on property maintenance operations for July 2025. It presents key metrics that provide insights into the health of maintenance operations, including repair speed, resident satisfaction, and maintenance spend. The report indicates a slight increase in repair speed, rising to 7.1 days, which is above the critical threshold of 6.8 days. Resident satisfaction has softened slightly, averaging 4.2 out of 5. Additionally, the average maintenance spend increased to $235.00. The report also discusses trends in work orders, noting a significant drop in work orders per unit by 16.1%. It highlights the impact of early maintenance experiences on resident retention and suggests that understanding these dynamics is crucial for maintaining satisfaction. The report concludes with action items for property management companies to enhance their operations based on the benchmark data presented.