Property Maintenance Operations Benchmarking Report June 2025

This document is a benchmarking report for property maintenance operations, focusing on data gathered from over 10 million work orders. It presents key metrics such as repair speed, resident satisfaction, and maintenance spend for June 2025. The report indicates that repair speed increased slightly to 7.0 days, while resident satisfaction remained steady at an average of 4.45. The analysis highlights potential churn risks associated with disruptive repairs, particularly in a resident's first year, and identifies frequent plumbing issues as a hidden risk factor. The report also discusses the performance of vendors versus internal teams in pest control, suggesting that outsourcing may lead to faster resolutions and higher satisfaction. Additionally, it outlines actionable steps for property management companies to enhance their maintenance operations, including identifying repeat repair offenders and improving the scheduling of repairs that require resident presence. The report aims to provide insights that can help property management teams optimize their processes and improve resident experiences.