Stonelink Property Management Maintenance Solution Case Study

This case study details the implementation of Property Meld at Stonelink Property Management, a company that manages over 1,700 properties. Internal technicians perform 97% of the maintenance work, and the need for a solution that enhances documentation and time tracking was critical. After adopting Property Meld, the company increased its technician team from 10-15 to 30, with new hires trained on the platform during onboarding. The implementation led to an increase in the number of jobs completed daily, attributed to improved scheduling and tracking capabilities. Additionally, the case study highlights how the introduction of Workflows within Property Meld improved communication, resulting in a rise in resident satisfaction ratings from 4.1 to 4.6. Prior to this, Stonelink faced challenges with documentation and tracking, leading to inefficiencies and financial discrepancies. The case study emphasizes the importance of uniformity in work logs and processes among technicians to ensure operational efficiency.