Vendor Management and Compliance Improvement Case Study

This case study details the collaboration between a collection agency specializing in healthcare receivables and Provana to enhance vendor oversight and risk management. The agency faced challenges with manual vendor onboarding and annual audits, relying heavily on Excel and spreadsheets, which proved to be administratively burdensome. The need for a centralized system to manage compliance certifications such as PCI-DSS and SOC 2 was critical. The partnership with Provana introduced a fully managed and automated compliance solution, IPACS, which unified vendor documents and streamlined audit processes. The agency experienced improved operational efficiency, reduced follow-up requirements with vendors, and enhanced training management capabilities. The automated system facilitated better risk assessment and compliance management, ultimately preparing the agency for annual audits more effectively. The results included a centralized dashboard for improved visibility and reporting, demonstrating the positive impact of the new compliance framework on the agency's operations.