Use Cases for Vulnerability and Affordability Assessment

This document is a guide that outlines various use cases related to vulnerability, affordability, fraud prevention, customer contact, and public relations. It details the process of identifying financial vulnerability among customers, including those at risk due to low financial resilience or negative life events. The guide emphasizes the importance of monitoring changes in individual circumstances and integrating ID.VU data into existing strategies for identifying potentially vulnerable customers. Additionally, it discusses affordability assessments, highlighting the need to scrutinize applications for high-cost credit and the use of income and expenditure information to enhance affordability checks. The document also addresses fraud prevention measures, noting that vulnerable customers may be at higher risk of committing or becoming victims of fraud. Furthermore, it covers customer contact strategies and the role of ID.VU in providing relevant data for marketing and public relations efforts, ensuring that organizations can effectively engage with vulnerable customers and meet regulatory obligations.