Market Research for Request Tracker SaaS Partnership

This document is a market research report aimed at identifying a partner to provide Request Tracker as Software as a Service (SaaS) for managing support requests from the Open Data Hub clients and community. The report outlines the goals of the market research, which include the need for a partner capable of ensuring that the Request Tracker instance is always updated, operational 24/7, and capable of handling migrations without downtime or data loss. It specifies the target users of the service, including various support teams and community members, and details the requirements that the SaaS instance must meet. Additionally, the document describes the support services expected from the provider, such as maintenance, updates, and assistance with API queries. The report also includes constraints related to economic exploitation and invoicing, emphasizing the importance of compliance with licensing and documentation standards. Lastly, it mentions the contract duration and the process for evaluating the collaboration annually.