Puzzel

Overview

Puzzel is a Norwegian software company founded in 2000, specializing in customer relationship management (CRM) software and related information technology services. With an employee size ranging from 201 to 500, Puzzel operates within the broader software industry, focusing on solutions that enhance customer engagement and operational efficiency. The company is recognized for its cloud contact center as a service (CCaaS) offerings, which are designed to provide flexible and scalable solutions that cater to the evolving needs of businesses in the EMEA region. A recent industry report highlights the importance of adapting to economic pressures by offering operational expense advantages over traditional capital expense models. Puzzel's innovations include leveraging artificial intelligence to improve customer and employee experiences, emphasizing the need for effective change management and IT leadership in adopting such technologies. The company maintains a strong position in the competitive landscape, focusing on omnichannel communication and advanced technologies to optimize customer interactions and workforce management.

Industry