GBS Study 2025 on Transformation and Efficiency

The document is a report detailing the findings of the GBS Study 2025 conducted by PwC. It outlines how Global Business Services (GBS) are evolving from traditional roles focused on efficiency to becoming key drivers of transformation within organizations. The study highlights the demographic data of participants, including their industries and geographical distribution, and emphasizes the shift in GBS functions from cost centers to capability centers. It discusses the integration of back-office functions and the growing interest in strategic functions within GBS. The report also presents insights into the organizational models of GBS, indicating a trend towards multi-functional models with global reach. Furthermore, it documents the strategic initiatives being undertaken by GBS organizations, including digitization and process excellence, and the increasing recognition of their value beyond mere cost savings. The findings reflect the changing landscape of GBS and their critical role in enhancing competitive advantage and supporting business transformation.