2024 Employee Experience Trends in the Americas

This report presents findings from Qualtrics' global employee study conducted in July 2023, involving 36,872 employees across 32 countries. It analyzes key performance indicators (KPIs) related to employee experience, including Engagement, Inclusion, Well-Being, Intent to Stay, and Experience versus Expectations. The report highlights significant variations in KPI ratings among different countries in the Americas. For instance, Brazilian employees exhibit the highest Intent to Stay at 72%, while Chilean employees show the lowest at 61%. The report also notes that Mexican employees have experienced the most substantial changes in their employee experience metrics since 2021. Professional development is identified as a primary driver of engagement across the region. Additionally, the report details the changes in Experience versus Expectations ratings, with American employees reporting the most significant shifts since 2021. The findings aim to provide organizations with insights into employee sentiments and experiences across the Americas.