Customer Experience Metrics in the Electronics Industry

This report presents customer experience metrics in the electronics industry across various countries, based on data collected from 23,730 consumers. It details satisfaction, trust, recommendation, and purchase intent metrics for consumers in different regions. Brazilian consumers report the highest satisfaction at 87%, while Chinese consumers exhibit the highest levels of trust and likelihood to recommend electronics brands. In contrast, consumers in Hong Kong demonstrate the lowest trust and recommendation scores but show a strong inclination to purchase more. The report also notes that Swedish consumers are the least satisfied with their electronics experiences, with a satisfaction score of 68%. The methodology section explains that data was collected only from industries with a sample size of over 100 respondents in each country, ensuring the reliability of the findings. Year-over-year calculations for CX metrics are included for the years 2022 to 2025, with specific exclusions noted for certain regions due to sample size limitations.