Summary
This white paper on Bots and Abuse Management outlines strategies to mitigate unwanted traffic and reduce the risk of abusive requests to websites. It is designed for system administrators, IT professionals, and solution architects responsible for managing the Queue-it solution. The document discusses various concerns related to bot traffic, including bypassing waiting rooms and obtaining multiple queue numbers. It categorizes bots into types such as crawlers, scrapers, and service agents, and distinguishes between good bots that perform legitimate tasks and bad bots that engage in malicious activities. The paper also presents solutions to combat bot interference, including server-side integration, CAPTCHA, and 24/7 bot protection. Each solution is detailed, explaining how it functions and its implementation requirements. Additionally, the document addresses privacy and regulatory compliance, particularly regarding CAPTCHA usage, ensuring that the measures taken align with standards like GDPR.
