DNA Customer Success Story with Qvantel Flex BSS

This case study details the collaboration between DNA, a leading Finnish telecommunications operator, and Qvantel in transforming DNA's legacy Business Support System (BSS) to Qvantel Flex BSS as a Service. The objective of this transformation is to enhance customer satisfaction and improve operational efficiency. The Qvantel Flex BSS supports various functions including sales tools, order management, customer management, and billing, enabling DNA to respond swiftly to market demands and customer needs. The managed service model allows for regular updates and quick configurability, which facilitates rapid deployment of new offers. The results indicate that DNA has achieved its strategic goal of having the most satisfied customers in Finland, as evidenced by leading customer satisfaction ratings in the Nordic region. Additionally, DNA has increased its market share and data usage per SIM, highlighting the effectiveness of the partnership with Qvantel in delivering superior customer experiences.