Very Mobile Digital BSS Implementation Case Study

This case study details the implementation of a Digital Business Support System (BSS) for Very Mobile, a digital-first sub-brand of the Italian operator Wind3, launched in February 2020. The primary objective was to provide a superior customer experience through a digital-first approach. Very Mobile selected Qvantel Flex BSS to enhance agility and develop customer-focused services. The solution included features such as onboarding with video recognition, a product catalog, order management, and self-care options via an app. The results indicated that Very Mobile successfully launched its service and achieved significant growth by focusing on digital experiences, which led to improved customer satisfaction and net promoter scores. The case study also highlights the migration of Qvantel Flex BSS to AWS Cloud in 2024, aimed at increasing efficiency and responsiveness to market demands. This strategic partnership is positioned to provide a competitive advantage in the rapidly evolving telecommunications market.