Transformation of Facilities Management and Customer Experience through CaFM

This report details a roundtable event focused on the transformation of facilities management (FM) and customer experience through Computer-aided Facilities Management (CaFM). Hosted by Built Environment ME magazine and Ramco Systems in Dubai, the event brought together industry experts to discuss the evolving needs of organizations in the FM sector. The discussions highlighted the importance of technology in enabling data-driven decision-making and enhancing user experiences. Participants emphasized the necessity for modern CaFM systems to integrate with various IT solutions, including Building Management Systems (BMS) and enterprise resource planning (ERP) systems. The report outlines challenges faced by the FM industry, such as operational visibility and revenue leakage, and the need for a collaborative approach to address these issues. Experts agreed on the significance of educating clients about the benefits of technology in FM, positioning it as a business enabler rather than a cost center. Overall, the roundtable underscored the potential of CaFM to set new industry standards and improve service delivery.