Entel's Operational Excellence with Oracle Retail Applications

This case study outlines the partnership between Entel, a telecommunications company operating in Chile and Peru, and Readiness IT, which began in October 2020. The collaboration aimed to enhance the operational efficiency of Entel's Oracle Retail applications, addressing challenges in both B2C and B2B segments. For B2C operations, the focus was on maintaining and evolving Oracle Retail applications to support sales, logistics, invoicing, payments, and cash management. On the B2B side, integration was necessary to improve transaction processing and user experience. The partnership has resulted in improved stability of the applications, a decrease in reported issues, and better service to end customers. Specific accomplishments include over a 50% reduction in reported principal issues from N2 support and more than a 35% decrease from N3 support. The case study highlights the effectiveness of the strategic partnership and its positive impact on Entel's operations and customer satisfaction.