Royal Bank of Canada Desktop Migration Case Study

This case study details the desktop migration project undertaken by the Royal Bank of Canada (RBC), which involved upgrading 20,000 PCs to Windows 10 and migrating a significant data center. The project aimed to create a centralized data repository to ensure all teams worked from the same information source, thereby eliminating manual work and standardizing workflows. The bank faced challenges due to disconnected project management teams using individual spreadsheets, which hindered progress and increased costs. By implementing ReadyWorks as a command and control center, RBC successfully coordinated both projects, achieving a 40% reduction in labor costs compared to previous upgrades. The migration was completed efficiently, with a significantly smaller team than in prior projects. The use of mobile checklists and status dashboards facilitated real-time tracking and reporting, allowing for proactive management of bottlenecks and acceleration opportunities. Overall, the project was delivered at nearly 60% of the cost of the previous Windows 7 migration.