Georgia Urology Patient Scheduling Optimization Case Study

This case study details the implementation of Relatient’s Dash solution by Georgia Urology, the largest privately owned urology practice in the Southeast. The organization faced challenges in managing referrals and scheduling due to its growth and complexity. Prior to adopting Dash, scheduling was managed through a cumbersome Excel spreadsheet, which led to inefficiencies. The introduction of a centralized, rules-based scheduling system allowed for the automation of complex provider rules, improving scheduling accuracy and capacity. Following the implementation, Georgia Urology achieved an 88% physician utilization rate and reduced average call times to 3-4 minutes. The case study also highlights the success of online self-scheduling, which has significantly increased new patient acquisition, with 80% of self-scheduled appointments being new patients. The solution has streamlined referral management and improved the overall patient access experience, demonstrating the effectiveness of intelligent scheduling technology in a growing healthcare practice.