Syniverse Global Threat Response Acceleration with AI

This document is a case study detailing how Syniverse, a telecommunications leader, enhanced its global threat response capabilities through the implementation of ReliaQuest's GreyMatter platform, which incorporates Agentic AI. The case study outlines the challenges faced by Syniverse prior to adopting GreyMatter, including disconnected tools, delayed response risks, and alert fatigue among security analysts. It describes the solution provided by GreyMatter, which unified security operations and improved detection and response times significantly. The outcomes of this implementation are highlighted, including an 82% improvement in mean time to resolve incidents, a 50% increase in MITRE ATT&CK coverage, and a 98% reduction in alert noise. The document emphasizes the strategic focus enabled by automation, allowing analysts to engage in more high-value initiatives. Overall, the case study presents GreyMatter as a foundational tool for Syniverse's proactive and scalable security operations, preparing them for future challenges.