SAP Application Managed Services Overview

This document is a guide detailing the application managed services provided by RTS for SAP systems. It outlines the collaboration between RTS and a Houston-based oil and gas company, focusing on the support coverage established to ensure a trouble-free operation of SAP applications. The guide describes the various SAP modules supported by RTS, including MM, SD, FI, CO, and others, and emphasizes the importance of having a robust application managed services plan post-migration to SAP S/4HANA. The document explains the support model, which includes extended hours and emergency support, ensuring that clients receive timely assistance. It details the ticket management process, including prioritization, testing, and documentation practices. Additionally, the guide highlights RTS's commitment to continuous optimization and innovation within SAP systems, ensuring that clients can manage their applications effectively and efficiently. The document serves as a comprehensive resource for understanding the support services offered by RTS.