IT Automation and Orchestration Platform Overview

This document is an overview of the Resolve platform, which is designed for IT automation and orchestration in hybrid enterprise environments. It transitions IT operations from reactive service models to proactive, autonomous operations. The platform is utilized by major global enterprises for various use cases, including incident and change automation, observability response, and intelligent service desk transformation. The document details the Zero Ticket IT operating model, which eliminates manual ticket queues through AI agents and proactive remediation. It outlines the platform's architecture, including its scalable, modular design and integration framework that supports over 1,000 prebuilt integrations. Key capabilities of the orchestration engine are discussed, including parallel execution logic and a visual designer for automations. The platform also emphasizes security and governance, adhering to SOC I and SOC II compliance standards. Use cases illustrate the platform's impact on incident management, service desk automation, and infrastructure management.