Summary
This case study documents the experience of an IT Administrator at a Californian City Administration regarding the implementation of Rev-Trac, an SAP DevOps platform. Based on a survey conducted in June 2017, the case study outlines the challenges faced by the city, which serves a population of nearly 1.3 million residents. The city aimed to automate its SAP change process to better manage the increasing data demands from various business units. The use case highlights how Rev-Trac's features, such as workflow automation and conflict management, have been instrumental in achieving the city's Agile/DevOps initiatives. The results indicate a significant reduction in production incidents, with a reported decrease of over 75%. Additionally, the case study emphasizes the positive impact of Rev-Trac's integration with existing SAP change management processes, leading to improved efficiency and productivity for the IT team. The organization plans to expand its use of Rev-Trac across more systems in the future.
