Rev-Trac Implementation Case Study for City of San Diego

This case study details the implementation of Rev-Trac by the City of San Diego, based on a survey conducted in December 2018. The city, which has a population exceeding 1.4 million, faced challenges in managing its SAP change management processes due to increasing demands from various business units. The objective of deploying Rev-Trac was to automate these processes, thereby reducing costs, tightening controls over releases, and supporting agile and DevOps strategies. The case study outlines the use of Rev-Trac in addressing issues within the city's SAP environment, highlighting improvements in the volume and velocity of changes, as well as enhanced production system stability. The results indicate a significant reduction in manual efforts and time spent on audit tasks, alongside improved control of releases and better management of development processes. The organization profile indicates that the City of San Diego operates within the government sector and has successfully leveraged Rev-Trac to better serve its community.