2024 State of SaaS Data and Recovery Report

This report examines the current state of data management and recovery in Software as a Service (SaaS) environments, focusing on the rising trend of Backup-as-a-Service (BaaS). It outlines the responsibilities of IT departments regarding data backup, revealing that a significant number of IT professionals are unaware of their obligations. Key findings indicate that 56% of IT professionals do not understand their data backup responsibilities, and many mistakenly believe that SaaS applications provide built-in backup capabilities. The report also discusses the impact of human error and shadow IT on data loss, emphasizing the need for organizations to adopt effective backup strategies. It presents BaaS as a scalable solution that automates data backup processes, thereby reducing the burden on IT staff. The report concludes with recommendations for selecting a BaaS provider, highlighting essential features such as data security, disaster recovery plans, and integration capabilities with existing tech stacks.