Summary
This case study examines the automation journey of Network IT Easy, a managed service provider (MSP) established in 2002, which faced challenges due to rapid growth. The document outlines how Automation Engineer Dustin Lepi led the initiative to automate end-to-end processes using the Rewst platform. Initially, the company struggled with manual processes that became unmanageable as their customer base grew. The case study details the transition from individual task automation to comprehensive process automation, highlighting the benefits of Rewst's integrations and community support. Key results include saving over 300 hours per month, achieving consistency across operations, and fostering a culture of automation within the organization. The document also describes specific automations implemented, such as user onboarding and ticket management, which have significantly improved operational efficiency. The case study concludes with insights into Network IT Easy's future plans for further automation projects and enhancements.
