Misshipment Causes and Prevention Strategies

This document is a guide that outlines the causes and prevention strategies for misshipments in warehouse fulfillment operations. It defines misshipments as mistakes in the shipping process that result in incorrect items, quantities, or recipients being sent. The guide details common types of misshipments, including quantity errors, wrong items, partial shipments, and misdeliveries. It discusses the financial impact of misshipments, noting that they can incur direct costs of $10-$15 per incident, which can accumulate significantly for businesses with higher misshipment rates. The document emphasizes the importance of maintaining order completion standards to foster customer loyalty. It presents various scenarios illustrating how misshipments occur and suggests implementing quality control measures, technology, and training to reduce these errors. Additionally, the guide introduces tools like RF-SMART's counting feature and Pick Manager to enhance accuracy in order fulfillment processes.