Big Dee's Tack and Vet Supply Digital Transformation Case Study

This case study outlines the digital transformation journey of Big Dee’s Tack and Vet Supply, a company with over 50 years of experience in providing equine supplies. The document details the challenges faced by the company, particularly in inventory management, where manual processes hindered efficiency and traceability. Business Systems Manager Jessica Roslan identified the need for a mobile solution to enhance customer experience and selected RFgen for its flexibility and real-time connectivity with their ERP system. The implementation of RFgen has significantly improved operations, reducing picking and packing time by 50%-70% and enabling same-day shipping for orders. The case study highlights the positive impact of RFgen on customer transparency and satisfaction, allowing Big Dee’s to trace orders efficiently and communicate effectively with customers. The successful integration of RFgen has positioned Big Dee’s to focus on sales and customer retention, reinforcing their commitment to delivering reliable products to equine enthusiasts worldwide.