Société Générale Insurance Italy Modernization Initiative

This document is a case study detailing the modernization initiative undertaken by Société Générale Insurance Italy in collaboration with RGI. The primary objective of this initiative was to replace the outdated policy administration system that was limiting operational efficiency and flexibility. The partnership aimed to enhance customer experiences, streamline business processes, and introduce new distribution channels, particularly through telemarketing. The case study outlines the challenges faced during the modernization journey, including the need for careful product configuration and the integration of payment solutions. It also highlights the benefits of the new software solution, such as improved user experience, better operational processes, and increased business control. The document presents the timeline of the project, which includes key milestones from the initial workshop to the go-live date, and discusses the positive impacts on business users and partners, emphasizing a customer-centric approach throughout the organization.