Accessibility and Inclusiveness of Digital KYC for Disabilities

This circular serves as a guide issued by the Securities and Exchange Board of India (SEBI) regarding the accessibility and inclusiveness of the digital Know Your Customer (KYC) process for persons with disabilities. It outlines the Supreme Court's directive emphasizing the need for equal access to financial services for individuals with disabilities. The circular details the revised Frequently Asked Questions (FAQ) on account opening by persons with disabilities, which aims to ensure that intermediaries provide accessible services. It specifies that intermediaries must comply with the updated FAQ and extend their services to include individuals with disabilities. The document also addresses various aspects of the KYC process, including the requirements for establishing an account, the role of guardians, and the procedures for online KYC. Additionally, it discusses how intermediaries should handle accessibility-related challenges during the verification process, ensuring that the digital KYC is inclusive and accommodating for all clients.